Developing Key Performance Indicators for Effective Performance Management {ADV}

Seminars, Workshops, Training Courses etc

DATE:           06 Jul 2009
VENUE:   BEST WESTERN PREMIER SERI PACIFIC HOTEL KUALA LUMPUR
FEE:            RM 800.00

TEAM DISCOUNTS !! Teams of 3 from the same organisation registering at the same time receive RM 100 discount each eloping Key Performance Indicators for Effective Performance Management
Developing Key Performance Indicators for Effective Performance Management

INTRODUCTION
Today, whether Directors are in the private or public sectors, they are rightly concerned with performance measurement.
However, they are faced with the following questions:

What are the right things to measure?
What are the relevant key performance indicators?

Join us for an EXCLUSIVE ONE DAY WORKSHOP

A KPI BENCHMARK Developing Key Performance Indicators for
Effective Performance Management

OBJECTIVES
The overall objective of this one-day workshop is to explain the role and importance of setting performance targets, measurement, assessment, review and the development of individual action plans as key components in the process of performance management and appraisal. It will specifically guide the participants in setting effective and meaningful goals/targets for themselves and their staff as well as Key Performance Indicators to measure and evaluate progress achieved.. They will understand the need to set SMART-T goals that align with the vision and mission of the organization and understand how effective goal/target setting is a key element in the performance management process. At the end of the workshop participants will have developed the relevant skills to set effective performance targets and review and counsel on their implementation.

COURSE OUTLINE
COURSE OUTLINE ( 9.00am -5.30pm)

Module 1: Overview of the Purpose of Performance Management and the Importance of Effective Target Setting
Purpose of Performance Management Trends in Performance Management Implications for Target Setting
Activities
In Small Groups Identify the Benefits and Possible Problems of Target Setting Debrief

Module 2 : Understanding the Role of a Manager in Performance Management and Effective Target Setting
Setting Clear Expectations
On Going Process – No Surprises
Praise and Encouragement
Effective Feedback
Different Roles – Coach, Counselor, Mentor

Module 3 : Target Setting - Giving and Constructive Feedback
Johari Window
Giving Constructive Feedback/Avoiding Negative Feedback
B.E.E.R Formula
Giving Motivational Feedback
Activity
Giving and Feedback Using the BEER Model – Team Exercise

Module 4 : Establishing Key Performance Indicators

4.1 : What Are Key Performance Indicators
Critical Success Factors
Must Reflect Organizational Goals
Must be Quantifiable

4.2 : Preconditions for Setting KPI's
Having a Pre-Defined Business Process
Having Clear Goals/Performance Requirements
Having a Quantitative/Qualitative Measurement of the Result and Comparison with Set Goals
Processes or Resources to Achieve Long-Term Goals

4.3 : Categorization of Indicators Needed for KPI's
Quantitative Indicators – Numbers
Practical Indicators – Processes
Directional Indicators – Getting Better or Worse
Actionable Indicators – What Can We Change

4.4 : Establishing Key Differences Between Goals, Standards and "Motherhood" Statements
Differentiation Exercise

4.5 : Setting Performance Standards and Expectations For Your Staff
The Eight Key Step

Module 5 : Target Setting and Review
5.1 : Linking Individual Performance to the Organisation's Performance
Vision and Mission Statements
Strategic Goals
Setting Organizational Goals
Top-down or Bottom-up Goal Setting

5.2 : Setting Targets/Tasks for the Year -Smart Goals
The Purpose of Goals
Goal Setting Skills
Understanding and Establishing SMART – T Goals and the many Variations
Setting Targets/Tasks
SWOT Analysis
Identifying Key Result areas
Writing SMART- T Goals
Activities
Target Setting in Action - Analyse Your Own Department

Module 6 : Performance Coaching and Coaching Styles
What is Coaching
Coaching Tiger Woods
Different Coaching and Influencing Styles
The GROW Model
Self – Assessment – What is your Influencing Style
Activity
Performance Coaching in Action – Using the GROW model in Pairs to Achieve an Agreed Goal

Module 7 : Performance Counseling
Counseling and Feedback
Interviewing Skill and Appropriate Questioning Techniques
Performance Counseling – Strategies and Guidance
Activity
Performance Counseling in Action – Dealing With Different Performance Problems

TARGET AUDIENCE
Directors, Assistant Directors ,Managers and Leaders who are interested in developing effective KPIs for an organisation, department, program, project or individual (employee) in public or private sector, then you need to attend this seminar. It will open your eyes to a whole new, but simple, way to design successful key performance indicators.

TESTIMONIALS
This course has been designed to maximize learning by using the latest in adult learning technologies and human development. The strategies implemented are experiential learning, short presentations, individual exercises, role-play, demonstrations, personal sharing and reflection, and self assessment


Worldwide Corporate Resources Sdn. Bhd.
Level 36, Menara Citibank, 165,
Jalan Ampang Kuala Lumpur

Tel :
03-2169 6347
Fax :
03-2169 6168
E-mail : globalevents.wcr@gmail.com
Website :
www.globalevent-wcr.com

For Enquiries Please Contact:-
Nor Syura:
019-3737357