Workshop on Essential Business Writing for Administrative Professionals

A WORKSHOP ON Essential Business Writing for Administrative Professionals

22nd & 23rd June 2009, Melia Hotel Kuala Lumpur

INTRODUCTION Nearly all the problems we encounter in our working life are caused by miscommunication. Miscommunication has caused the company to lose customers, employees, and productivity. Writing and speaking clearly is essential for all employees. Clear business communication will help to make your working life more fruitful.   PROGRAM OBJECTIVE   With the help of lectures, case studies, group work and written exercises, this seminar will demonstrate the causes of poor communication and howto polish your writing skills to overcome the communication barriers.   PROGRAM OUTLINE   Writing Business Correspondence  Letters  Memos that get results  E-mail: Action-oriented messages  Reports that persuade and convince  Minutes of meetings   How to Run a Meeting  Calling for a meeting  Agenda  Contents of minutes  Formats   Business Report Writing  Characteristics of Business Reports  Planning the Report  Research  Polishing up your Writing Skills - Grammar - Sentences: Simple, compound, and complex - Active and passive voice               Writing Clearly and Concisely  Importance of writing clearly  Readability statistics  Ways to make your writing clear:    - Use plain words    - Use action verbs    - Use parallel structure    - Use right word    - Avoid jargon    - Avoid ambiguity    - Keep sentences short    - Avoid unnecessary words and phrases    - Avoid clichés    - Good layout    - Writing the draft; writer's block    - Use transitional words to enhance readability    - Avoid sexist language    - Check for logic   Style and Tone in Writing  Various writing styles  Avoid negative words and phrases  Use phrases that praise readers  Be courteous and sincere  Formal and informal sentences   Revision  Review process  Check grammar and punctuation  Revision checklist  Words often misused and confused   Editing Skills and What to Look Out for  Consistency  Clarity  Accuracy  Sensitive information  Copyright infringement  Checking content  Common writing mistakes  Checking statistics  Spelling and punctuation     COURSE TIMETABLE   Registration                        0830 Workshop commences        0900 Morning refreshment           1030 Workshop resumes            1045 Luncheon                          1300 Workshop resumes            1400 Afternoon refreshment        1530 Workshop resumes            1545 End of the day                   1715   TRAINER PROFILE Ms Jalini Alias holds a Diploma in Architecture (UTM), an Advanced Diploma in Information Systems, and a Masters in Business Administration (Nottingham Trent, UK). She is also a translator certified by the National Institute of Translation, and holds a Diploma in Computer Applications Technology from the Swansea Institute of Higher Education as well as a Group Information Technology Diploma (Level 1) from the Institute of Commercial Management, UK. She is presently preparing to undertake her Doctorate program.Miss Jalini has had more than 15 years of corporate experience. She has held positions as Vice President - Marketing & Communication, Senior Consultant, Trainer, Program Executive, Office Administrator and Architect's Assistant.  In these positions she has planned, supervised, organized, promoted and implemented various events including Signing Ceremonies, Graduations, Roadshows, International Seminars and talks, Management Retreats, and many others.  She has supervised sales and marketing personnel, designed promotional materials of all kinds, written press releases, coordinated marketing and promotional efforts as well as acted as coordinator and liaison to various government and corporate entities towards the successful conclusion of various events and projects.  Her communication and coordinating capabilities ensures that her events are very well thought out and planned to the greatest degree of detail. Miss Jalini is a training consultant, event manager, translator, editor, business writer, computer desktop publishing and graphics designer, administrative consultant and independent distributor. She has trained students and adults in Conversational English, Leadership, Teamwork, Thinking Skills, Communication, Managing Projects and Events, Supervisory Excellence and many others. Her work has brought her in contact with various government, semi-government and private institutions where her strengths has enabled her to assist these companies in organizing projects and events, planning marketing strategies, organizing advertising campaigns and promotions, creating corporate / marketing documents, graphics / design, improving communication, planning and implementation of training / education programs as well as approval of licensing / certification from various government agencies, among others. She has also helped fledgling companies set up cost-efficient office systems. Miss Jalini has been a member of the MARA Education Foundation (Yayasan Pelajaran MARA – YPM) Subject Matter Expert Group (SMEG) for English and Leadership since 2006, as well as being Certified as an Associate Consultant in 2007 where she designs and delivers program for primary and secondary school children as well as University students and Graduates. She was invited to appear in 3 sessions of RTM2's Morning Glory (Season 4) program.  Her talks have been scheduled in October, November and December 2007. Miss Jalini is an animated trainer who concerns herself very deeply in the effectiveness of her training programs, and strives to ensure that her students and participants are able to practice what they have learnt during her training. She is skilled at creating rapport with her participants and her patience and perseverance is usually rewarded by highly effective training that creates a difference in her participants and students. She constantly improves herself and her programs, always with a view of making her programs more practical, easy to understand and enjoyable for participants. Miss Jalini has worked with organizations such as Pos Malaysia, PDRM, Petronas, Mayban Fortis, Open University (OUM), Universiti Malaysia Pahang (UMP), KPTM, Perwaja Steel, Maju Holdings, Shell, Canon, Kian Joo Can Factory, Percetakan Nasional Berhad, Trans-Asia Shipping Corporation (TASCO) and various colleges, manufacturing companies, hotels and other service-oriented firms. She has also spoken to school leavers, university students, and young people of various ages and description in motivational, leadership, communication and informational talks. Miss Jalini is presently the Principal Consultant of PurpleTrack Solutions and Operations Director of APLE (Asia Pacific Link of Enrichment Sdn Bhd).  She is also Corporate Director of Al-Arena, Administration & HR Director of Geo Global Link Sdn Bhd, Founding Consultant of ACE (Associated Consortium for Excellence), Managing Consultant of IAMTC Sdn Bhd, Consultant of Acumen Training Connections, and Learning Partner of Human Dynamics Training Services. GLOBAL LEADERSHIP LEARNING CENTRE (GLLC) No. 16 - 2, Jalan Puteri 7 / 8, Bandar Puteri, 47100, Puchong, Selangor Darul Ehsan. Tel: +603 8060 2895     Fax: +603 8063 2894   Contact Person for In-House Training and other inquiries: Hadijah J. Tel: +603 8060 2895 REGISTRATION FORM   2 - Day training @ RM 1,100.00 per delegate Early Bird Discount @ RM 1,050.00 per delegate      Fax in your registration before Friday, 12th June 2009 to enjoy the early bird discount 10% discount for 3rd and subsequent registration   SPECIAL DISCOUNT!! Group Discount for 3 or more participants @ RM 1,000.00 per delegate   Method of payment: Crossed Cheque/bankdraft to be made payable to "Global Leadership Development Centre" and courier to No. 16 - 2, Jalan Puteri 7 / 8, Bandar Puteri, 47100, Puchong, Selangor Darul Ehsan.     Cancellations & Substitutions: All cancellations of registrations must be made in writing. If cancellations received one week before the event i.e. 15th June 2009  you will be entitled to a 50% refund. Due to contractual commitments no refund. will be made after 15th June 2009, however a complete set of documentation will be sent to you. Substitution are welcomed at anytime.  Note: It may be necessary for reasons beyond control, to change the content and timing of the event,speaker(s) or venue,  every effort will be made to inform the participants of the change.   Please note that payment must be received within 5 working days upon issuance of invoice. Please Complete this form immediately and fax this to FAX:+603 8063 2894. Registration closes on Friday, 19th June 2009.   Company:_____________________________________________________________________________________________________________________ Address:______________________________________________________________________________________________________________________ _____________________________________________________________________________________________________________________________ Tel: __________________________________  Fax: ___________________________________  E Mail:_________________________________________   Contact person: _____________________________________________   Designation: ______________________________________________________     Participant 1: ______________________________ Designation & E Mail:: _________________________________________________________________   Participant 2: ______________________________ Designation & E Mail:: _________________________________________________________________   Participant 3: ______________________________ Designation & E Mail:: _________________________________________________________________   Participant 4: ______________________________ Designation & E Mail:: _________________________________________________________________   Participant 5: ______________________________ Designation & E Mail:: _________________________________________________________________ The Invoice should be directed to Mr/Ms (Dept):   Name :  __________________________________________ Nature of Business :  ___________________________________________________   Name of Authorising Manager :_________________________________________Title : _____________________________________   Dept:   _________________________________         ________________________ Signature & Company Stamp