2-Day Practical Public Workshop on VALUE-DRIVEN COMPETENCY

Seminars, Workshops, Training Courses etc

2-day Practical Public WORKSHOP on VALUE-DRIVEN COMPETENCY

DATE:        23 - 24 Jun 2009
VENUE:        Uptown Conference Centre
FEE:        RM 1480.00
OFFER:  2 & >2 from one company @ RM1,380/person. SBL Claimable
EARLY BIRD OFFER:10% discount off for total payment received before 15 Jun 2009


Many companies attempt cost-cutting initiatives and terminate employees in their efforts to stay financially afloat during this economy downturn. In some cases, talents were unwittingly retrenched and the deadwoods were retained; further forcing these affected companies to business closures.

Ironically, while job losses are mounting, companies continue to struggle with shortages in critical, high-impact positions as KEY TALENTS is always in short supply.

This timely workshop is in line with company who are embarking to implementing competency-based management of their Human Capital.

This practical workshop is specifically designed for senior management, strategic executives and the Human Resource Department to primarily understand the concept of competency-based, its values, its benefits and take ownership.
OBJECTIVES
1. To affirm the interconnectedness of Competency in Human Capital Management and its strategic impacts;

2. To recognise, understand and take on these roles and responsibilities in Competency-based approach;

3. To improve your Job Descriptions;

4. To know how to identify competencies in Job Description;

5. To learn the best practice in employee engagement using Competency-based approach;

6. To know how to identify mastery levels of the defined competencies in a Job;

7. To know the methodologies and techniques of collecting information for identifying the key competencies, key behaviours and talents of a person (i.e. best fitted candidate or current employee);

8. To know how to match the person to the Job for a better fit of person to job;

9. To identify the competency variance for career development, performance improvement, a better fit of person to job, talent and succession management; and

10. To increase the employees' engage by implementing, aligning, integrating, and acculturating competency-based Human Capital management system that works effectively and efficiently.
COURSE OUTLINE
1. THE COMPETENCIES
- THE OBJECTIVES
- The Workshop's Objectives
- Your Challenges & Concerns in Using the Competency
- WHAT IS A COMPETENCY?
- WHAT IS A COMPETENCY MODEL?
- THE ICEBERG MODEL
- WHO BENEFITS FROM COMPETENCY MODELS? – PRACTICAL EXERCISE

2. ORGANISATIONAL CULTURE – SHARED VALUES
- HOW DO COMPETENCIES ADD VALUE
- ROLES & RESPONSIBILITES – EMPLOYEE, MANAGER & HUMAN RESOURCE STAFF
- USING THE COMPETENCY PROCESS TO DRIVE
- COMPETENCY & ITS STRATEGIC INTERCONNECTEDNESS – PRACTICAL EXERCISE
- VIDEO CLIP #1: BEST PRACTICE OF EMPLOYEE ENGAGEMENT – SuccessFactors Inc, USA

3. THE JOB – COMPETENCIES & COMPETENCY LEVELS
- IDENTIFY COMPETENCIES IN JOB DESCRIPTION – PRACTICAL EXERCISE
- Excel format given for this Exercise
- Identify the Competencies of an Accounts Manager's Job Description by filling in the headings of the columns of the Excel Worksheet.
- The standard Competency Library is provided in the Appendices
- Repeat this exercise with a Job Description of your group's choice; any one from the JDs given in the Appendices.
- Key in the roles, accountabilities in Excel Worksheet provided under JD#1, discuss and fill in the headings of the columns with the identified key competencies that will give that outstanding / superior performance.
- IDENTIFY COMPETENCY LEVELS IN A JOB – PRACTICAL EXERCISE
- Use the competencies identified in the Exercise of the Accounts Manager. Key in the competencies identified in the allocated column of Excel worksheet "Levels Acct Mgr"
- Using the standard Competency Levels provided in Appendices, identify the Levels for each of the Competencies relevant to that position.
- Repeat the Exercise with the competencies identified for the JD chosen in earlier Exercise. Identify the levels for each of the competencies identified.

4. THE COMPETENCIES IN A PERSON
- METHODS - Behavioural Event Interviews, Critical Incident Technique, S.T.A.R. Approach, Assessment & Profiling Tools, Performance Appraisal / Review
- AT BEHAVIOURAL EVENT INTERVIEWS – VIDEO CLIPS
Training video, "More than a Gut Feeling" by Dr Paul C. Green, PhD., an industrial organizational psychologist. His training program of same title was recognized by Fortune Magazine as being one of the all time bestselling training films in any category.
- VIDEO CLIP #2: Identify Competencies (Skills, Knowledge & Abilities)
- VIDEO CLIP #3: Questioning Techniques
- IDENTIFY THE KEY BEHAVIOURS / COMPETENCIES – PRACTICAL EXERCISE
Observe and identify the key behaviours / competencies of certain staff in the video clips.
- VIDEO CLIP #4: STARBUCK'S STORE MANAGER
- VIDEO CLIP #5: DASTARDLY & MUTTLEY – STOP THE PIGEON
- VIDEO CLIP #6 (PARTS 1, 2 & 3) – approx. 22 minutes in total playing time
* Video the video clippings of an episode of the television sit-com, Wings) which is about the 2 brothers (Brian & Joe Haggatt) owning and operating a small airline, Sandpiper Air.
* Identify the competencies of Casey Davonport, the Assistant Director of Tourism, Antonio Scottpachy, and Brian & Joe Haggart as bosses.

5. FIT PERSON TO THE JOB
- BUILD BENCH STRENGTH
- Method to identify gaps in current employees & job competencies
- Career Development
- COMPETENCIES IN CAREER DEVELOPMENT – VIDEO CLIPS
- VIDEO CLIP #7: 1st PERFORMANCE REVIEW – 6:06 minutes
- VIDEO CLIP #8: 2nd PERFORMANCE REVIEW – 5:40 minutes
- COMPETENCIES' VARIANCES FOR PERFORMANCE IMPROVEMENT, CAREER DEVELOPMENT, CORRECTIVE MEASURES & PROACTIVE INITIATIVES IN AN EMPLOYEE – PRACTICAL EXERCISE
- VIDEO CLIP #6: WING'S EPISODE – Identify what training & development is required for the owners of Sandpiper Air, Brian & Joe Haggatt to improve their ability to handle similar situations in the future.
- SUMMARY / CONCLUSION / CERTIFICATES OF ATTENDANCE
TARGET AUDIENCE
Senior Management, Heads of Departments, Line Managers, and Human Resource Management and H.R. staff.


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For group of 10 and above, In-House training or SDF Training assistance, please contact us @ (603) 7880 9762 or email AdminMY@ezineasia.com for details.